32 Job openings found

Job Description :  The candidate should have good hands-on experience on MS team’s administration And knowledge/hand-on experience on Cisco WebEx Unity Voice projects handling experience Troubleshoot user call quality problems using advanced diagnostic troubleshooting toolset and Call Quality Dashboard. Access and manage all reports in the Microsoft Teams admin centre as per business requirements. Provision, manage, ...

Job Purpose ·   To conduct remote Know Your Customer (KYC) verification process for customers through video calls Responsibilities Core Responsibilities: o    To verify the customer's identity and validate their provided documentation during the video call interaction. o    To ensure all customer requests received through the video channel are attended to and closed within TAT o    To ensure compliance with regulatory ...

Job Purpose:  The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring. And reducing idle time of the agents by delivering system enhancements and analyzing database to improve existing processes effectively through technological advances.              Roles & Responsibilities: Lead outbound call center dialer functionality end to end. Ensure dialer ...

Job DescriptionResponsible for overseeing the performance of a team of contact center operators, Develop plans to achieve the call center targets. ResponsibilitiesTeam Leaders has to ensure seamless servicing of customers. Agents are made aware of the Scorecard targets & Portfolio Benchmark. Ensure that there is cross sell to the customer on ...

    Manage daily outbound call center dialer functionality end to end and real time    Real time manage the dialer application for upload of database     Monitor and churn the database tables as per the connectivity delivered in a specific campaign    Control Idle time and call drop offs by understanding Pacing ...

·   To ensure closure of Customer Request for Home Loan & Home Equity received through all channels are appropriately resolved and communicated to customers by co-ordinating with internal stakeholders.  Responsibilities Core Responsibilities: o    To ensure customer requests received to all channels are closed within TAT o    To ensure all the resolution given on customer requests is meeting ...

Job Description: We are seeking a motivated and detail-oriented Production Support Analyst to join our team. The ideal candidate will have experience in SQL and PL/SQL, along with a solid understanding of ASP.NET and C#. This role will involve troubleshooting issues, ensuring system stability, and providing support for production applications. Key Responsibilities: Monitor ...

Manage collection activities of assigned location through team and collection agencies. Ensure the DCA complies with Banks Outsourcing requirement Review & investigates customer complaints on DCA Review customers settlement proposal when raised by the DCA Perform Controlled Self-Assessment on the DCA on a month on month basis Capacity planning for DCAs from time to time Check ...

    Job Description :- Candidate should be able to write queries/procedures with SQL, MySQL & PL-SQL. Candidate should be able to handle the queries regarding application independently. Candidate should have knowledge of Unix/Linux . • Good Experience on UNIX, SQL. • Good Experience in Resolving the production issues as per the SLA. • Following ServiceNow & ITIL ...

Job Purpose       The role entails acting as a single point of contact for all trade related (forex, cross border, domestic etc.) products for the region/branches assigned to. The role bearer would be responsible for acquiring and driving the trade relationship and providing Fx related services and support as an individual contributor ...