Lead Dialler - Campaign & Strategy - Cross Sell-Mumbai
Job Description:
Job Purpose:
The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring. And reducing idle time of the agents by delivering system enhancements and analyzing database to improve existing processes effectively through technological advances.
Roles & Responsibilities:
- Lead outbound call center dialer functionality end to end.
- Ensure dialer operators are managing the database and campaigns effectively for seamless output.
- Monitor dialer operators strategy periodically for business conversions & connectivity delivered in a specific campaign.
- Control Idle time and call drop offs by understanding pacing ratios.
- Design daily, weekly & monthly rhythms on database allocation as per the business objectives and utilization of database.
- Responsible to manage telecom lines and recommend to switch lines between GSM, PRI & SIP to increase the connectivity for employees.
- Design and govern attempts made per customer and per product to ensure customer experience is intact. At the same time create, monitor and modify the policy as per business requirements periodically.
- Propose new and profitable strategy to control costs & increase business output.
- Analysing data and implementing innovative ideas to ensure higher connectivity.
Key Skills :
Company Profile
We are the first --- to offer monthly credit on savings accounts. Our credit cards have no hidden charges. We offer Lifetime Free without minimum spend conditions, never-expiring rewards points, zero interest on cash withdrawal at ATMs, dynamic low APR and much more. Fees if any are transparent and described neatly in a manner a common person can understand. Every product offered by the --- is customer friendly, most often the best in the industry.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.