15 Job openings found

Technical Support Engineer / TechOps Job brief We are looking for Technical Support Engineer (L1) to provide enterprise-level assistance to ourcustomers and internal stakeholders. Resource would be required to diagnose and troubleshootapplication/ network problems Roles & Responsibilities include 1. Provide production support and manage incident resolution against established SLAs2. Maintain detailed and up-to-date documentation ...

Position Title Customer Support Specialist Department / Location Client Services Cost center Number Reports to Senior Manager - Client Services Position/s that reports to this role N/A PURPOSE (Why this role/job exist) The Customer Support Specialist will be part of the Customer Support and Services team which uses CRM tools ...

About the role:The key role responsibilities are as follows:• Takes end to end Ownership of ‘Application Support for Production Systems’ Issuesresolution, system deployments, monitoring and associated compliance/certificationtesting, in consonance to mandated process/specifications requirements.• Responsible for providing the first-line of after-deployment technical support forapplications and and/or associated production systems diagnostics, and ...

  Functional Responsibilities   • Technology Stack Expertise: Possess a deep understanding of relevant technologies and OBDX platform including mobile apps, web applications, MFA, APIs, and database systems, to support digital channel services.• Performance Optimization: Continuously monitor and optimize the performance of digital channel applications to provide a fast and responsive user experience.• ...

Job Name System Analyst - Retail Net Banking Vertical Business solution Group Position reporting to (Role) Lead - Digital Channels Job Purpose Creating, Owning and provide technical support for the implementation of Business Requirements Across projects in business line People Manager / Individual Contributor  Individual Contributor Total Headcount (Direct) Supervised 1 Total Headcount (Direct / Indirect) Supervised  Working in coordination with vendor Managerial Responsibilities Basic ...

Job Description:  Analyzing 811 Operations (including Card, SA, CA, MB App) and recommendingactions to improve system performance & customer experience Liaise with key stakeholders for implementation of solutions Acting as prime point of escalation for 811 operations & queries Conducting regular reviews of customer journey, Card issuance – identifyingtrends and ...

MIS Analyst Responsibilities Data Analysis and Reporting: Responsible for analyzing large datasets and generating reports to provide valuable insights to the management team. Use tools like Excel, SQL, Business Objects, QlikView, and Tableau to extract, manipulate, and visualize data. System Development and Management:  Take part in the design, development, and management of ...

Position Title Implementation Specialist Department / Location Client Services Cost center Number Reports to VP Product Operations Position/s that reports to this role PURPOSE (Why this role/job exist) As an Implementation Specialist, you will be responsible for ensuring that customers achieve success with their chosen solution, which is defined by ...

07-10 years of experience in digital project end to end implementation Experience, Expertise to lead and manage large scale enterprise wide projects and implementations. Should have banking doamin & Payment experience & Result-driven professional with ability to work adaptively in team as well as individually. Having strong knowledge of project ...

As a ServiceNow developer, your job responsibilities will include: Developing ServiceNow applications and modules using JavaScript, HTML, CSS, and other web technologies.  Collaborating with stakeholders to understand business requirements and design technical solutions that meet those requirements. Writing and maintaining technical documentation, including system design documents, user guides, and release notes. Configuring and customizing ...