33 Job openings found

techno-functional training of large in-house teams Soft-skills training, speech training, customer interaction training etc. Sales training Publish Training Calendar and Training Dashboard Design the entire end to end  model for Trainings Measure Training Effectiveness Design overall training & development flowchart Training performance pre and post training sessions Working closely with Product team for updating training content  

  Develop and Implement Quality Systems: Design and establish a comprehensive quality management system (QMS) to ensure consistent service delivery. Ensure adherence to both internal standards and external regulatory requirements specific to the banking sector. Process Optimization & Continuous Improvement: Analyze current processes to identify areas for improvement and efficiency. Lead continuous improvement initiatives using methodologies ...

HR RM - Customer Experience center Position Grade Associate Vice President (M5) Preferable Industry Customer Experience Center – Banking / NBFC Job Summary: We are seeking an experienced Human Resources with a minimum of 8 years of HR RM experience to join our dynamic team. The HR RM will work closely with senior leadership to ...

Work on UPI product, understand merchant/aggregator needs and work on value creation and enhanced merchant experience (UI/UX). Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas. The candidate is required to streamline back-end processes to bring efficiency. The candidate should also be involved in product maintenance ...

Understanding clients: Understanding clients' needs, preferences, and concerns      Providing personalized service: Providing personalized advice and support to clients      Improving customer experience: Collaborating with other departments to find areas for improvement      Identifying trends: Analyzing trends that may impact clients and developing strategies to retain them      Resolving issues: Promptly addressing client complaints and resolving issues      Conducting surveys: Conducting customer satisfaction surveys and recommending ...

Job Description:  Analyzing 811 Operations (including Card, SA, CA, MB App) and recommendingactions to improve system performance & customer experience Liaise with key stakeholders for implementation of solutions Acting as prime point of escalation for 811 operations & queries Conducting regular reviews of customer journey, Card issuance – identifyingtrends and ...

Job Purpose:  The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring. And reducing idle time of the agents by delivering system enhancements and analyzing database to improve existing processes effectively through technological advances.              Roles & Responsibilities: Lead outbound call center dialer functionality end to end. Ensure dialer ...

Job description:   Job Purpose : Lead Digital for Liabilities products, customer experience. Work with all business specially with branch banking, Liability sales and Transaction Banking, SME.Managerial Responsibilities: Recruit and Build a team Pan India, on board and train them. Coach them to bring out the best from each team member. Ensuring minimal attrition ...

Job Purpose He/She will be responsible for planning, executing, and closing projects within thespecified timelines and budget constraints. Interfacing with the banking operations teams. This role requires a strong background in IT project management, particularly in thebanking sector, with a focus on delivering solutions that enhance operationalefficiency, compliance, and customer ...

Role/ Job Title: Branch Manager-Micro Business Loan Function/ Department: Micro Business Loans Job Purpose:  The role entails scaling up the business for the Micro Business Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team ...