Quality Manager/Mumbai

Job Description:

• Develop and Implement Quality Systems:

  • Design and establish a comprehensive quality management system (QMS) to ensure consistent service delivery.
  • Ensure adherence to both internal standards and external regulatory requirements specific to the banking sector.

• Process Optimization & Continuous Improvement:

  • Analyze current processes to identify areas for improvement and efficiency.
  • Lead continuous improvement initiatives using methodologies like Six Sigma, Lean, or Kaizen.
  • Drive automation and digital transformation in quality control processes.

• Customer Experience and Satisfaction:

  • Monitor and enhance customer feedback mechanisms to improve service delivery.
  • Ensure timely resolution of customer complaints and address root causes to prevent recurrence.

• Compliance & Risk Management:

  • Ensure that banking operations are compliant with RBI guidelines and other relevant regulatory bodies.
  • Conduct internal quality audits to monitor compliance and mitigate risks.

• Training & Development:

  • Develop training programs for employees to adhere to quality standards and best practices.
  • Foster a quality-driven culture across teams within the bank.

• Data Analysis & Reporting:

  • Analyze quality metrics and prepare reports for senior management on trends, deviations, and corrective actions.
  • Use data analytics to predict and prevent quality issues.

• Vendor/Supplier Management:

  • Collaborate with third-party vendors and service providers to ensure they meet IDFC First Bank's quality standards.
  • Regularly assess vendor performance and address any quality concerns.