33 Job openings found

Job Description Implement a customer experience vision and strategy that aligns with our company’s mission and values. Champion the voice of the customer and drive a customer-centric mindset at every level Collect, analyze, and interpret NPS data of 811 customers to evaluate customer sentiment and satisfaction level Identify patterns, trends, and key drivers ...

We are seeking a dedicated and customer-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for providing top-notch support to our customers, resolving their queries, and ensuring their satisfaction with our products and services. This role is essential in helping us build strong relationships with ...

Industry – BFSI only. Role/Job Title: Customer Service Executive Retail Assets Function/ Department: Customer Experience Job Purpose: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. Roles & Responsibilities: Will be required to provide excellent customer service and ...

Industry – BFSI only. Role/Job Title: Customer Service Executive Retail Assets Function/ Department: Customer Experience Job Purpose: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. Roles & Responsibilities: Will be required to provide excellent customer service and ...

Industry – BFSI only. Role/Job Title: Customer Service Executive Retail Assets Function/ Department: Customer Experience Job Purpose: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. Roles & Responsibilities: Will be required to provide excellent customer service and ...

Industry – BFSI only. Role/Job Title: Customer Service Executive Retail Assets Function/ Department: Customer Experience Job Purpose: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. Roles & Responsibilities: Will be required to provide excellent customer service and ...

Industry – BFSI only. Role/Job Title: Customer Service Executive Retail Assets Function/ Department: Customer Experience Job Purpose: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. Roles & Responsibilities: Will be required to provide excellent customer service and ...

Key Roles & Responsibilities:  Familiarize the team with the customer needs, process SOP's and products and governingcompliance.  Determining training needs of employees and conducting suitable training programs toenhance their operational efficiency leading to increase productivity.  Provide status reporting of team activities against the program plan or schedule.  Cascade all necessary ...

Product Manager Role is key owner of strategy, roadmap and customer experience of the program across bank. Product Management involves comprehensive understanding of all the key stakeholders viz consumer; technology, industry; regulator; organization, channels, program branding. A product manager develops holistic understanding of the industry and category at product level ...

Description:   Job Title: Relationship Manager-NRI Business Unit: Retail Banking   Job Purpose: The role entails deepening the relationship by providing solutions to meet the requirements of the NRI customers and ensuring value-added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer is ...