IDFC First Bank / CSE / Jaipur

IDFC First Bank / CSE / Jaipur

2 Nos.
92531
Full Time
2.0 Year(s) To 5.0 Year(s)
2.00 LPA TO 4.00 LPA
Sales / BD
Banking/Financial Services
Job Description:

Industry – BFSI only.

Role/Job Title: Customer Service Executive Retail Assets

Function/ Department: Customer Experience

Job Purpose:

The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.

Roles & Responsibilities:

  • Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
  • Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement.
  • Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
  • Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
  • Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
  • The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.
  • Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
  • Explore business opportunities and faster resolution time with appropriate close looping.
  • Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
  • Improving brand image on complaints and grievance handling mechanism.

Education Qualification:

Graduation: Any Graduate

Experience: 1-5 years of total of relevant experience 

 

Company Profile

We are the first --- to offer monthly credit on savings accounts. Our credit cards have no hidden charges. We offer Lifetime Free without minimum spend conditions, never-expiring rewards points, zero interest on cash withdrawal at ATMs, dynamic low APR and much more. Fees if any are transparent and described neatly in a manner a common person can understand. Every product offered by the --- is customer friendly, most often the best in the industry.

Apply Now

  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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