IDFC Bank/Authorizer/Vadodara

Role/Job Title - Bank Authorizer
Business - Retail Banking
Job Purpose
The role entails working towards achievement of CASA
build up, in line with branch targets through efficient and
cost-effective customer engagement. The role bearer
would lead customer service and operations at the
designated branch and ensure regulatory requirements.
Roles & Responsibilities
Key / Primary Responsibilities of the Role - List the
primary deliverables
"- Be solution oriented and ensure customers met are onboarded
on Mobile/Net Banking, Bill Pay, SIP, NOP (GI/LI),
PL, Two-Wheeler Loans, HL, LAP

• Coordinate with respective relationship managers for

leads of business loans, working capital, POS, CMS, trade
transactions

• Ensure all the customers visiting the branch are delivered

superior service

• Client relationship management and customer services

related to retail banking operations

• Responsible for creating a customer-focused approach

for quick resolution of all queries and complaints"
Secondary Responsibilities - List the deliverables other
than primary, but essential for the role
"- Perform audit and ensure compliance to internal and
external regulations and guidelines

• Provide best in-class customer service to become their

banking partner of choice
Key Success Metrics
CA/SA and TD growth targets, Customer Acquisition
targets, Product Cross Sell targets