IDFC Bank / Operation Profile / Indore
Job Description:
Job Description:
Ensure quality customer acquisition and onboarding for each customer as per Bank's policy and guidelines
Forging effective relationships with customers and ensuring quality customer service is delivered at all points in time
Giving the client need based product solutions and in the process aligning client requirements with business specifics
Assessing customer propensity and ensuring higher product penetration per relationship
Referencing for more business from existing customers
Handle customer queries and complaints
Manage assigned branch operational functions like custodian for pins, cheque books, locker, etc.
Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc
Conducting branch administration and lobby management.
Excellent communication skills
Service orientation
Ability to work under pressure and achieve targets
High energy levels
Extremely patient in disposition
Hospitality experience and exposure in customer service environment is an added advantage
Key Skills :
Company Profile
We are the first --- to offer monthly credit on savings accounts. Our credit cards have no hidden charges. We offer Lifetime Free without minimum spend conditions, never-expiring rewards points, zero interest on cash withdrawal at ATMs, dynamic low APR and much more. Fees if any are transparent and described neatly in a manner a common person can understand. Every product offered by the --- is customer friendly, most often the best in the industry.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.