Team Member – RL PROCESS Team

Job Description:

Design / transform existing process across Consumer Bank – Branch Banking Division
 Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information.
 Identification and Review of existing processes for revision / updation.
 Providing tailor made solution to Branches for specific business requirements.
 Provide assistance to product / operations /management.
 The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed
within defined TAT of Bank
 Any process / policies impacting Retails Liabilities customers will have to be routed through this Team.
 Handling query desk for quick resolution of queries / clarifications raised by channel
 Excellent written and oral communication skills
 In depth knowledge about Branch Banking Products and processes
 Knowledge about Deceased claim & other Branch operations led process is mandatory
 Summary recommendations from SMEs for process improvements and other findings
 Should be able to think proactively for process changes from Business Process Re-engineering perspective
 Should be aware of competitive practices as well as customer journey map
 Knowledge of Regulatory Guidelines
 Strong Communication skills
 Assertive attitude
 Good analytical skills & eye for details
 Keen eye for market intelligence and competition.
 Strong follow up ability & keenness