Hiring for Leading companies /Service Coordinator

Job Description:

2. Reception Service
The reception service will be provided and managed to ensure it meets the business needs of the
clients. All services should be carried out in a courteous and timely manner.
The ranges of services that are provided through reception are detailed below:
Reception and security:
• Meet and greet clients as they enter and leave the building
• Notify clients of visitor arrival
• Issue permanent and temporary visitor access passes
• CCTV management
• Security equipment operation
• Key issue and control
Conference and Meeting Rooms:
• Manage booking and enter into Centre charge
• Manage set-up of rooms and provision of materials
• Manage request for audio-visual equipment
• Manage request for catering and refreshments
Help Desk
• Receive, co-ordinate and monitor all requests for services and assistance
• Provide up-to-date progress of request
• Record the outcome and response time to request
Switchboard Service
• Switchboard operation to receive and transfer all incoming calls
• Assist resident staff with general telephone enquiries
Postal Services
• Receive, sort and distribute incoming client mail to the post boxes
• Sort out and post client outgoing mail - needs to be delivered by the client to
reception before 4.30p.m
• Record all post into Centre charge
Courier Services
• Arrange collection of small packages and items of urgent mail for clients

• o Record all items into Centre chargeo Receive incoming courier deliveries for clients
• Record faxes send out by the client and enter into Centre charge
Taxi booking service
• Manage booking of taxi/minicabs to collect clients and visitors

3. General Housekeeping – this includes bi-hourly floor checks making sure all floors are
maintained to a high level of cleanliness. All kitchen and toilets are clean and tidy and fully
stocked.
4. Client Services

• Client move in and move out
• Preparation and maintenance of client files
• Client retention
• Client care-building and maintaining client relationships
• Dealing with all client enquiries and taking action
• Secretarial and administrative duties as and when required
• Management and maintenance of showrooms and standard room set up
5. General Admin work - this includes general files, typing, collecting invoices, delivery notes
and purchase orders. Ensure welcome books are prepared and up to date.
6. Stock control and maintenance

• Maintaining coffee and water supplies and ordering when necessary
• Furniture audits

7. Marketing/Sales

• Assisting with sales enquiries where possible and passing back information to the
sales team
• Assist in viewing by presenting switchboard counsel to potential clients
• Assist in sales packs for BDM/SD’s

8. Attending daily, fortnightly and monthly team meetings – some of these may be held
outside of normal office hours
The details of this role may vary according to company needs and changes - amendments may be made wit
hout
notice.
Health & Safety
• To ensure that the company’s Health & Safety Policies and Procedures are adhered to and ensure
that they are
followed in line with the employeesresponsibilities.

• Employees are reminded that they have a legal responsibility to take reasonable care for the heal
th and safety
of themselves and others by adopting the safe working practices given to them in either written o
r verbal
communication, such that they do not put themselves, fellow employees, clients or visitors at risk
.
• Duty of care for all business users.
General Responsibilities
• Understand and comply with all relevant company rules, agreements, policies and procedures.
• Read and comply with instructions and directions as communicated via signs, notice boards and
memos.
• Conduct yourself, at all times, in a professional and responsible manner, promoting a good and pr
oper image in
accordance with company standard.