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Description
- Design, maintain, and monitor, a strategic, comprehensive service delivery roadmap to ensure business continuity (present and future) as they relate to the endpoint space.
- Develop and enforce engineering standards and models.
- Providing coaching to the team members.
- Design, maintain, and troubleshoot operating system images and task sequences in
Microsoft Endpoint Configuration Manager (MECM) for a variety of physical platforms.
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- Package and execute application deployments using MECM, Microsoft’s standard installer technology (.MSI) and transforms (.MST), using industry standard tools such as Flexera AdminStudio, PSAppDeployToolkit, Advanced Installer, and Orca.
- Perform advanced troubleshooting on desktop/laptop related issues using industry standard tools such as ProcMon and Process Explorer.
- Write and maintain scripts using industry standard scripting languages including PowerShell and VBScript.
- Manage and troubleshoot Group Policy through the enterprise with a focus on workstation management and end user experience.
- Recommend and implements improvements to desktop architecture and design.
- Partner and collaborate with multiple technical teams (Architecture, Networking, Information Security, Support, etc.) to develop and support endpoint solutions.
- Investigating alternative methods to expedite the problem resolution by evaluating future technologies or process improvement.
- Triage and troubleshoot issues as escalated from Endpoint Support and Endpoint Administration.
- Participate in the identification of vulnerabilities and mitigation plan.
Experience and Educational Requirements
- Bachelor’s Degree, preferably in Computer Science, Management Information Systems or technology related field
- At least 10 years of experience in the IT field, 5 of which would be Infrastructure endpoint engineering related experience.
- Solid track record of solution development (across various domains) that deliver new technology and processes to support business needs.
- Successful deployment of thoughtful, effective, and timely solutions that address complex business solutions and enhance the user experience.
- Windows 10 Enterprise Operating system features, settings, and installation.
- Microsoft Endpoint Configuration Manager (SCCM), Intune, Autopilot, Jamf, and their use for managing features, settings, and configurations of Windows, Office, and third-party applications.
- Active Directory, Group Policy, and their use for managing user and computer objects.
- Ability to write scripts in PowerShell and VBScript.
- Familiarity with Defender, Bitlocker, etc.
- BIOS functions and configurations.
- Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS.
- Experience in virtualization technology (Citrix, VMware) and thin/zero clients for delivery.
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