Standard Chartered Bank / Associate RM/ Kolkata

Job Description:

Role Responsibilities 
Strategy
Servicing primarily walk-in customers to fulfill the specific transactional requirements
of the customer through high quality customer service, while increasing product
penetration through cross sell and achieving allocated portfolio and revenue targets.
Business
 Maximize sales performance to achieve given revenue targets (self and
branch) through liability products [Current /Savings /Term deposits], wealth
management products and asset related products  (secured, unsecured)
 Generate new business via sales promotions, out-marketing calls and
presentations and in-branch contacts
 Participate actively in branch sales planning to generate action plans for
meeting targets
Processes
 He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence
all the times.
 Ensure high level of customer service in the Branch. Manage difficult
customer situations
 Ensure compliance with internal and external guidelines and ensure minimal
comments in audits and other inspections
 Ensure transactions are processed with a high level of accuracy and
commitment in order to satisfy customer needs
 Ensure validity and completeness of transactions processed and ensure
concessions relative to exchange rate, fees, charges etc. are authorized/
overridden by appropriate authorities
 Ensure adherence to laid down processes, facilitate first time resolution.
Minimize rejections and customer complaints
 Monitor customer satisfaction survey ratings, net promoter score or any other
survey/ feedback ratings taken from customers and ensure continuous
improvement if below bench-mark, sustain and better quality service.
 Take responsibility for general reconciliation and control activities.
 Find ways to improve operational efficiency and control costs to meet cost
budgets
 Be multi-skilled to handle all kinds of transactions and services in the bank
 Manage growth and attrition of the base, facilitate customer up-streaming.
Improve product per customer