IDFC Bank/Authorizer/Goa
Job Description:
Role/Job Title - Bank Authorizer
Business - Retail Banking
Job Purpose
The role entails working towards achievement of CASA build up, in line with branch targets through efficient and cost-effective customer engagement. The role bearer would lead customer service and operations at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
Key / Primary Responsibilities of the Role - List the primary deliverables
"- Be solution oriented and ensure customers met are on-boarded on Mobile/Net Banking, Bill Pay, SIP, NOP (GI/LI), PL, Two-Wheeler Loans, HL, LAP
- Coordinate with respective relationship managers for leads of business loans, working capital, POS, CMS, trade transactions
- Ensure all the customers visiting the branch are delivered superior service
- Client relationship management and customer services related to retail banking operations
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints"
Secondary Responsibilities - List the deliverables other than primary, but essential for the role
"- Perform audit and ensure compliance to internal and external regulations and guidelines
- Provide best in-class customer service to become their banking partner of choice
Key Success Metrics
CA/SA and TD growth targets, Customer Acquisition targets, Product Cross Sell targets
Key Skills :
Company Profile
We are the first --- to offer monthly credit on savings accounts. Our credit cards have no hidden charges. We offer Lifetime Free without minimum spend conditions, never-expiring rewards points, zero interest on cash withdrawal at ATMs, dynamic low APR and much more. Fees if any are transparent and described neatly in a manner a common person can understand. Every product offered by the --- is customer friendly, most often the best in the industry.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.